Frequently Asked Questions
Everything you need to know about shopping with FOX Factory.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and refunds are processed within 5-7 business days of receipt.
How do I know my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, FOX Factory is committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes in over 80% of our current collection to reduce our environmental footprint.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.